The Four Pillars of Success
Knowledge management (KM) has a "shape shifter" history within the life sciences industry. KM responsibility has passed from department-level information technology (IT) sponsors to CIOs to enterprise-level eBusiness strategists. KM has transitioned from its initial focus on document management and technical issues to its current manifestation as a corporate initiative encompassing cultural retention and the protection of intellectual capital. These varying KM definitions, swings in KM adoption rates, and indefinite project timelines can cause the failure of KM initiatives. Other factors contributing to this KM graveyard syndrome include poor vision, …
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